Responsible Play – Highland Vault Germany

Responsible Play — Highland Vault Ireland

Your enjoyment should always stay within your control.

1. Our Approach to Responsible Participation

At Highland-Tresor, competitions are intended to be entertaining, enjoyable and affordable. We want customers to take part for fun and never feel pressured to spend more than they intended or can comfortably afford. We are committed to operating our competitions fairly and responsibly and encourage every customer to remain aware of how much time and money they spend when entering. Taking part in a competition should never interfere with your finances, work, family life or other responsibilities.

2. Keeping Your Play Affordable

Before entering a competition, consider what you can comfortably afford to spend and keep within that amount. Some simple ways to stay in control include:

Decide on a spending budget before entering and stick to it;
Only use money that you can comfortably afford to lose;
Never borrow money in order to purchase competition entries;
Do not increase your spending because you have not won previously;
Remember that buying additional entries does not guarantee a prize;
Take regular breaks from competitions; and
Make sure entering competitions does not affect essential household spending or everyday responsibilities.

Every competition involves an element of chance. Previous results do not determine whether you will win a future competition.

3. Tools to Help You Stay in Control

We provide a number of ways to help customers manage their participation.

Competition Entry Limits

Individual competitions may have a maximum number of entries that one person can purchase. These limits help maintain fair participation and prevent a single customer from obtaining more than the permitted number of entries.

Reviewing Your Activity

Your account allows you to review your competition and order history so that you can keep track of your participation and spending. We encourage customers to check this information regularly.

Cooling-Off Period

If you feel that you would benefit from taking a break, you can contact us and request a temporary restriction on your account. During an agreed cooling-off period, you will not be able to use the account to enter competitions.

Account Restriction or Closure

You may also ask us to restrict or close your account if you no longer wish to participate. Where an account restriction has been applied, we will take reasonable steps to ensure that it is respected for the period requested.

4. Recognising When Participation May Be Becoming a Problem

It can be helpful to regularly consider whether your competition activity is still enjoyable and manageable. Possible warning signs may include:

Spending more on competition entries than you originally intended;
Using money needed for bills, food or other essential expenses;
Borrowing money or selling possessions in order to fund entries;
Trying to recover previous spending by entering more competitions;
Feeling anxious, frustrated or irritable when you are unable to enter;
Hiding or misleading friends or family about how much you spend;
Neglecting work, family or other responsibilities;
Finding it difficult to reduce your spending or take a break; or
Feeling that entering competitions is no longer enjoyable but continuing to do so anyway.

If any of these apply to you, consider stopping participation and speaking to someone you trust or an organisation that provides specialist support.

5. Taking a Break

If you believe your participation is becoming difficult to control, one of the most useful steps may be to stop entering competitions for a period of time. You can contact Highland Vault and ask us to apply an account restriction. You may also wish to:

Remove saved website bookmarks;
Unsubscribe from promotional emails or SMS messages;
Turn off competition-related notifications;
Speak openly with a friend or family member; and
Seek independent support if you feel your spending is becoming difficult to manage.

Requesting an account restriction will not affect our ability to contact you where necessary about an existing entry, prize, account matter or legal obligation.

6. Independent Support

If you are concerned about your own behaviour, or the behaviour of someone you know, independent organisations may be able to provide confidential information and support. Problem Gambling Ireland Helpline: 089 241 5401 Website: [www.problemgambling.ie](http://www.problemgambling.ie) Gamblers Anonymous Ireland Helpline: 01 872 1133 Website: [www.gamblersanonymous.ie](http://www.gamblersanonymous.ie) GamCare Helpline: 0808 8020 133 Website: [www.gamcare.org.uk](http://www.gamcare.org.uk) These organisations are independent of Highland Vault.

7. Age Restriction

Highland Vault competitions are available only to people aged 18 or over. You must not create an account or enter a competition if you are under 18. We may request evidence of your age or identity where reasonably necessary, including before accepting an entry or releasing a prize. Where we cannot satisfactorily verify that a customer meets the minimum age requirement, we may restrict or close the account and take any further action permitted under our Terms and Conditions. If we discover that an account belongs to someone under the age of 18, the account may be closed and the associated entries may be invalidated.

8. Friends and Family

If you are concerned about the competition activity of a friend or family member, encourage them to speak openly about their spending and consider taking a break. You can also contact one of the independent support organisations listed above for guidance. For privacy and security reasons, we may not be able to discuss another customer’s account with you without their permission, but we can receive information about a concern and consider whether any appropriate action is required.

9. Contacting Highland Vault

If you would like to discuss an account restriction, cooling-off period or another responsible participation concern, please contact: TVI Fife Limited Trading as Highland Vault Email: info@highlandvault.com Website: https://highlandvault.com We will handle responsible participation requests sensitively and will take reasonable steps to apply any agreed account restriction.

10. Remember

Competition entry should always remain a form of entertainment. Set a limit. Stay within your budget. Take a break when it stops being fun.